Insights from The Orlando Senior Help Desk: Living with a companion/aide

Assuming that you have hired an aide from a home health care agency, you can expect a lot of support in easing your anxieties. It is the agency’s job to answer your questions in advance and resolve any issues that arise. The key to facilitating your satisfaction and comfort is good communication with the agency management and with your aide.

Here are a few tips for establishing positive relationships with your home health care professionals:

• Be completely honest about your needs. Overcome any embarrassment or guilt associated with describing why you need help and what kind of help you need. Remember that you are dealing with professionals who have helped a variety of clients. They are experienced in meeting the needs of people just like you. Home Health Care professionals are prepared to deal with tough situations such as Alzheimer’s, alcoholism, Parkinson’s, strokes, incontinence and stressful family circumstances.

• State your preferences from the start. The best way to get exactly what you want is to be specific. Give a detailed request to the agency so that the aide they send will meet your needs. Items to include are your household rules, such as “no smoking” or “kosher kitchen”. Also express your daily routines and how to follow them, such as “up at 7 a.m.”, “breakfast first, medicine second, shower last”, “I need privacy from 9 a.m. to 11 a.m.”, “transportation to salon every Friday, using employee’s car.”

• Give feedback to the agency on a timely basis. Most problems start out small and can be best resolved when addressed promptly. If you are experiencing a problem with the aide, call the agency. This benefits you in two ways: you do not have to be involved in reprimanding the aide, and it prompts the agency to diplomatically resolve the problem. Employee supervision is the responsibility of the agency. If the problem cannot be resolved to your satisfaction, request the agency send a different aide. The agency will handle the hiring and firing for you.

If you start off with honesty and communication, having a home health care aide will be a successful and beneficial experience. A live-in home health aide will allow you to age in place and not move quickly to an alternative level of care such as assisted living or skilled nursing.

While most seniors face major adjustments when transitioning to an elder-care community, Jewish seniors face additional challenges. Not only do they lose their homes, and many of their friends, but they also lose ties to their cultural heritage. This is where the Jewish Pavilion, a 501c3 non-profit, steps in. The Pavilion serves as a resource that provides room visits, festive holiday celebrations, and more to 450 Jewish residents in fifty facilities for seniors. The Jewish Pavilion promotes inclusion, and thousands of seniors of all faiths are welcomed into our programs. http://www.JewishPavilion.org

The Orlando Senior Help Desk at the Jewish Pavilion (407-678-9363) helps thousands of callers navigate their way through the daunting senior maze, alleviating caregiver stress while giving advice on all types of elder issues. http://www.OrlandoSeniorHelpDesk.org.