Insights from The Orlando Senior Help Desk: How doctors and caregivers can better communicate with seniors

Good communication between doctors and patients (and between caregivers and loved ones) is crucial for better health outcomes. It’s a teachable skill that medical students can improve through training. The Accreditation Council on Graduate Medical Education and the American Board of Medical Specialties recognize interpersonal communication as a core competency.

Effective communication:

• Prevents medical errors

• Improves health outcomes

• Strengthens patient-provider relationships

• Maximizes limited interaction time

To ensure respectful communication:

• Use proper forms of address like Mr., Mrs., or Ms.

• Create a comfortable environment for older patients.

• Take time to establish rapport and avoid rushing.

Active listening, empathy, and avoiding medical jargon are essential. Additionally, be mindful of language differences and provide written summaries of key points.

Also, compensate for hearing deficits by speaking clearly and facing the patient. For visual deficits, ensure adequate lighting and provide large print materials or alternative formats as needed.

While most seniors face major adjustments when transitioning to an elder-care community, Jewish seniors face additional challenges. Not only do they lose their homes, and many of their friends, but they also lose ties to their cultural heritage. This is where Jewish Pavilion Senior Services (JPSS), a 501(c)(3) nonprofit, steps in. JPSS provides friendly room visits and festive holiday celebrations to 450 Jewish residents in 50 facilities for seniors. Jewish Pavilion Senior Services promotes inclusion, and thousands of seniors of all faiths are welcomed into its programs. Visit JewishPavilion.org to learn more.

In addition, the Orlando Senior Help Desk (at 407-678-9363) has helped more than 10,000 callers. This free information and referral service alleviates caregiver stress while giving advice on all types of elder issues. Learn more at OrlandoSeniorHelpDesk.org.