Insights from The Orlando Senior Help Desk Ombudsman services in long-term care and the role of the Orlando Senior Help Desk

In the United States, there are approximately 1,500 ombudsmen working in long-term care facilities, supported by a network of nearly 3,500 volunteers. This network is part of a federal program established in the 1970s to advocate for older adults and individuals with disabilities who reside in nursing homes, assisted living communities, and other residential care settings.

Ombudsmen serve as resident advocates, ensuring that the rights of residents are protected and that they receive quality care. Their work is vital in maintaining high standards of care, as they respond to issues such as igno...